Privacy Policy
Seedlab Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.seedlabacademy.net.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
AI-Powered Learning Assistant
Seedlab Australia provides members of eligible cohorts with access to an AI-powered Learning Assistant (“the AI Agent”). This feature allows members to query a curated knowledge base derived from over 300 hours of Seedlab-produced and licensed video content transcriptions. The following terms apply to the AI Agent:
Conversation Logs
When you interact with the AI Agent, your queries and the responses generated are recorded and stored by Seedlab Australia. These conversation logs are collected for the purposes of:
- Delivering and improving the AI Agent service;
- Monitoring the quality and accuracy of AI-generated responses; and
- Identifying issues and enhancing the member experience.
Conversation logs are treated as Personal Information and are subject to the same protections described in this Privacy Policy. Logs will be retained for a minimum of 3 years consistent with our standard data retention practices, after which they will be securely destroyed or permanently de-identified.
Voluntary Input of Personal Information
The AI Agent does not automatically load or process your personal profile information. However, you may choose to include personal details in the queries you submit to the AI Agent. You should be mindful of the information you voluntarily provide in this context, as it will be captured in your conversation log and processed in accordance with this Privacy Policy. Seedlab Australia recommends avoiding the submission of sensitive personal information through the AI Agent interface.
Third-Party AI Processors
The AI Agent is powered by AnythingLLM and the OpenAI API (ChatGPT). By using the AI Agent, you acknowledge that your queries are processed through these third-party platforms. Seedlab Australia has implemented the following safeguards:
- A fixed master prompt and low creativity settings are applied to ensure accurate, controlled, and on-topic responses;
- Your data is not used by OpenAI to train or improve its AI models; and
- Data processed through these platforms is subject to the respective privacy policies of AnythingLLM and OpenAI.
We encourage you to review the privacy policies of AnythingLLM (www.anythingllm.com) and OpenAI (www.openai.com/policies/privacy-policy) for further information on how these providers handle data.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 3 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Seedlab Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.